[{"data":1,"prerenderedAt":208},["ShallowReactive",2],{"story-152056-en":3},{"id":4,"slug":5,"slugs":5,"currentSlug":5,"title":6,"subtitle":7,"coverImagesSmall":8,"coverImages":9,"content":42,"questions":43,"relatedArticles":68,"body_color":206,"card_color":207},"152056",null,"Gaming Hardware Compatibility Crisis | Intel Arc Exclusion & Platform Fragmentation Impact 2025","- Pearl Abyss' Crimson Desert blocks Intel Arc GPUs affecting tens of millions users; 120GB Xbox patches & Xbox App failures create fragmented launch experience across Steam, PlayStation, Xbox platforms",[],[10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41],"https://onmsft.com/wp-content/uploads/2026/03/Intel-Says-It-Tried-to-Help-Before-Crimson-Desert-Dropped-Arc-Support.png","https://cdn.wccftech.com/wp-content/uploads/2026/03/Intel-Arc-Crimson-Desert.jpg","https://cdn.mos.cms.futurecdn.net/5vg9qdsgj5fpAH6yWYSy2J-1200-80.jpg","https://www.pcguide.com/wp-content/uploads/2026/03/Crimson-Desert-character-with-sword-and-shield.jpg","https://resizer.ladbiblegroup.com/unsafe/rs:fit:1200:0:0:0/g:sm/q:70/aHR0cHM6Ly9ldS1pbWFnZXMuY29udGVudHN0YWNrLmNvbS92My9hc3NldHMvYmx0YmMxODc2MTUyZmNkOWYwNy9ibHRmZGNlYzllOWUzODZlNGYxLzY5YmQzYmI1YzJmYzJhMDlkNTg1OWJhMi9Dcmltc29uLURlc2VydC1QQy1FcnJvci5qcGc.webp","https://cdn.mos.cms.futurecdn.net/95b8zPeMu9uKPeVT4Ags2G-1200-80.jpg","https://windowsreport.com/wp-content/uploads/2026/03/Crimson-Desert.png","https://cdn.neowin.com/news/images/uploaded/2026/03/1773960712_ss_5de52275c30401e6b166b2194e75bb5b994ca357.1920x1080_story.webp","https://s.yimg.com/ny/api/res/1.2/kMhQ44En2o1sUM_yvwrVpQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTU0MA--/https://media.zenfs.com/en/windows_central_293/c77573040bc4849f0a92d76d1ea6e1df","https://www.gamereactor.eu/media/70/_4847063.jpg","https://mp1st.com/wp-content/uploads/2026/03/crimson-desert-img3.jpg","https://cdn.mos.cms.futurecdn.net/mSW7VgBJHPsCeu2ehJJznY-1024-80.jpg","https://cdn.mos.cms.futurecdn.net/Dt5TTFMBUtZnN4sfRiFxVH.jpg","https://cdn.mos.cms.futurecdn.net/eUWtVojr28dGuQbCauyE9o.gif","https://www.techspot.com/images2/news/bigimage/2026/03/2026-03-20-image-14.jpg","https://media.overclock3d.net/2026/03/Crimson-Desert-No-Intel-ARC-GPU-Support-INTEL-RESPONDS.jpg","https://cdn.mos.cms.futurecdn.net/95b8zPeMu9uKPeVT4Ags2G-1280-80.jpg","https://assetsio.gnwcdn.com/Crimson-Desert_Screenshot_10.png?width=570&quality=85&format=jpg&dpr=3&auto=webp","https://media.overclock3d.net/2026/03/Crimson-Desert-No-Intel-ARC-GPU-Support.jpg","https://media.ixbt.site/1044x384/smart/ixbt-data/1167872/crimson-desert-02.jpg","https://invisioncommunity.co.uk/wp-content/uploads/2026/03/Crimson-Desert.webp","https://assetsio.gnwcdn.com/crimson-desert-01.jpg?width=690&quality=85&format=jpg&dpr=3&auto=webp","https://s.yimg.com/lo/mysterio/api/D7843D1E82725397368122FA72D3D548B2C0A1B70508EA3D1DD0F2A942951F0B/subgraphmysterio/resizefit_w1200;quality_90;format_webp/https:%2F%2Fs.yimg.com%2Fos%2Fen%2Ftoms_hardware_319%2F903ee5ddb98bd7c8f3ef017e6ca59735","https://static.toiimg.com/thumb/msid-129703548,width-1280,height-720,imgsize-1883592,resizemode-4,overlay-toi_sw,pt-32,y_pad-600/photo.jpg","https://www.club386.com/wp-content/uploads/2026/03/Crimson-Desert-696x696.jpg","https://static.tweaktown.com/news/1/1/110573_681_pearl-abyss-tells-intel-arc-users-to-seek-refunds-as-crimson-desert-officially-does-not-support-the-gpus.jpg","https://gamegpu.com/images/1_2026/Rewiu/GDC_2026/HDDtxZjWgAEpnTV_gamegpu.webp","https://www.dsogaming.com/wp-content/uploads/2024/12/Crimson-Desert-new-feature-672x372.jpg","https://www.techpowerup.com/img/mwFgdqaiw62tVa06.jpg","https://gamegpu.com/images/1_2026/NEWS/Q1/March/Crimson-Desert-Intel-Arc_gamegpu.webp","https://img.opencritic.com/article/6jxXFrg5cQbWcFZitMdtIVy9z9OOilB5jDZI4v6Y0SkFs0YJHYHMV6DnWKfbbV.jpg","https://tech4gamers.com/wp-content/uploads/2026/03/crimson-desert-arc-gpus.jpg","**The Crimson Desert launch represents a critical case study in hardware compatibility failures and platform fragmentation that directly impacts e-commerce sellers in gaming peripherals, PC components, and gaming accessories.** Pearl Abyss' highly anticipated open-world title—currently the most popular game on Steam—has created a perfect storm of technical failures: Intel Arc GPU incompatibility affecting tens of millions of users, Xbox App launch failures on PC, and 120GB day-one patches forcing complete game redownloads on Xbox Series X|S. This fragmented launch experience reveals systemic weaknesses in pre-launch testing and cross-platform quality assurance that sellers must understand.\n\n**The Intel Arc exclusion represents the most significant compatibility issue.** Intel publicly disclosed it reached out to Pearl Abyss \"many times\" over several years, offering early hardware access, driver support, and engineering resources across multiple GPU generations (Alchemist, Battlemage, Meteor Lake, Lunar Lake). Despite these resources, Pearl Abyss chose complete exclusion rather than optimization, affecting both discrete Intel Arc GPUs and integrated graphics solutions. The error message \"The graphics device is currently not supported\" blocks users entirely. This impacts tens of millions of Intel graphics users and upcoming 2025 handhelds featuring Intel's Panther Lake SoCs. While Intel Arc represents only 1% of discrete GPU market share, the undisclosed incompatibility—revealed only in post-launch FAQ updates—demonstrates poor pre-launch communication. The Internet Archive confirms this incompatibility was not disclosed before launch, suggesting late-stage discovery or deliberate concealment.\n\n**Platform-specific technical failures compound the compatibility crisis.** Xbox App users experienced widespread launch failures with the game refusing to boot regardless of hardware specifications, while Steam purchasers avoided this issue entirely. Xbox Series X|S players faced a 120GB day-one patch requirement forcing complete redownloads despite pre-installation, compared to 20GB updates on PC and PlayStation 5. This platform fragmentation created a two-tier launch experience: Steam and PlayStation 5 users encountered minimal barriers, while Xbox App and Xbox Series X|S users faced substantial obstacles. Performance issues on base PlayStation 5 hardware and mixed Steam reviews indicate broader quality concerns beyond platform-specific problems. Pearl Abyss' communication failures regarding Intel Arc support and inadequate pre-launch testing across distribution channels and hardware configurations suggest systemic quality assurance breakdowns.\n\n**For e-commerce sellers, this incident creates immediate opportunities and strategic imperatives.** Gaming peripheral sellers (monitors, keyboards, mice, headsets) targeting Intel Arc users face reduced addressable market as affected players delay or abandon purchases. PC component sellers can capitalize on negative sentiment by promoting AMD and NVIDIA alternatives with guaranteed Crimson Desert compatibility. Gaming accessory sellers should monitor refund trends—players requesting refunds for incompatible hardware may simultaneously purchase alternative gaming titles or peripherals. The 120GB patch issue signals demand for high-capacity external SSDs and faster internet connectivity solutions. Sellers should prepare inventory for post-launch demand spikes in gaming peripherals as frustrated players seek workarounds or alternative gaming experiences.",[44,47,50,53,56,59,62,65],{"title":45,"answer":46,"author":5,"avatar":5,"time":5},"How should sellers position inventory given the Crimson Desert launch failures?","Sellers should implement a three-part strategy: (1) Immediate (0-30 days): Monitor refund trends and sentiment across Steam, Reddit, and gaming forums to identify which player segments are most affected; audit inventory of Intel Arc-compatible gaming peripherals and consider promotional pricing to capture displaced players; (2) Short-term (1-3 months): Increase inventory of AMD and NVIDIA-compatible peripherals with guaranteed Crimson Desert support; promote high-capacity external SSDs (2TB+) and faster internet connectivity solutions to address 120GB patch issues; (3) Strategic (3-6 months): Track Pearl Abyss' future Intel Arc support announcements and adjust positioning accordingly; monitor competitor strategies for capitalizing on this compatibility crisis; consider bundling gaming peripherals with alternative AAA titles that support broader hardware compatibility.",{"title":48,"answer":49,"author":5,"avatar":5,"time":5},"What platform-specific technical issues affected Crimson Desert's launch?","Three distinct technical issues created a fragmented launch experience: (1) Intel Arc GPU incompatibility with error message 'The graphics device is currently not supported' affecting both discrete and integrated graphics; (2) Xbox App users on PC experienced widespread launch failures with the game refusing to boot regardless of hardware specifications, while Steam purchasers avoided this issue entirely; (3) Xbox Series X|S players faced a 120GB day-one patch requirement forcing complete game redownloads despite pre-installation, compared to 20GB updates on PC and PlayStation 5. Steam and PlayStation 5 players encountered minimal technical barriers, while Xbox App and Xbox Series X|S users faced substantial obstacles.",{"title":51,"answer":52,"author":5,"avatar":5,"time":5},"How many users are affected by the Intel Arc incompatibility?","Intel expressed disappointment that 'tens of millions of players using Intel graphics cannot access the title at launch.' While Intel Arc discrete GPUs represent only 1% of the discrete GPU market, the restriction affects both discrete Intel Arc GPUs and integrated graphics solutions. The limitation extends to upcoming 2025 handhelds featuring Intel's Panther Lake SoCs, which represent some of the most powerful integrated graphics solutions for mobile platforms. The actual impact scope is significantly larger than discrete GPU market share suggests.",{"title":54,"answer":55,"author":5,"avatar":5,"time":5},"Why does Crimson Desert not support Intel Arc GPUs despite Intel's outreach?","Pearl Abyss chose complete Intel Arc exclusion rather than optimization, despite Intel providing early hardware access, driver support, and engineering resources across multiple GPU generations (Alchemist, Battlemake, Meteor Lake, Lunar Lake). Intel publicly stated it reached out 'many times' over several years, but the developer prioritized other platforms. Pearl Abyss has not provided technical justification for the incompatibility or clarified whether development resources were insufficient. This represents an unusual approach for a major AAA title and suggests either technical constraints or strategic platform prioritization favoring NVIDIA and AMD.",{"title":57,"answer":58,"author":5,"avatar":5,"time":5},"What are the refund implications for players and sellers?","Pearl Abyss officially recommends players who purchased the game expecting Intel Arc support apply for refunds through platform-specific refund policies. This creates cascading impacts: (1) Players requesting refunds may simultaneously purchase alternative gaming titles or peripherals; (2) Sellers should monitor refund trends to identify demand shifts; (3) The undisclosed incompatibility may trigger consumer protection complaints in regions with strict refund requirements (EU, UK); (4) Refund processing delays could extend 2-4 weeks, creating temporary demand for alternative gaming experiences; (5) Sellers should prepare inventory for post-launch demand spikes in gaming peripherals as frustrated players seek workarounds.",{"title":60,"answer":61,"author":5,"avatar":5,"time":5},"What does this incident reveal about AAA game quality assurance practices?","The Crimson Desert launch demonstrates systemic quality assurance failures across multiple dimensions: inadequate pre-launch testing across hardware configurations, platform-specific bugs (Xbox App failures), undisclosed compatibility limitations, and massive day-one patches (120GB on Xbox Series X|S). Pearl Abyss' communication failures regarding Intel Arc support and platform-specific technical issues suggest inadequate coordination between development, QA, and marketing teams. The fragmented launch experience—where Steam and PlayStation 5 players encountered minimal barriers while Xbox users faced substantial obstacles—indicates insufficient cross-platform testing and optimization before release.",{"title":63,"answer":64,"author":5,"avatar":5,"time":5},"How does this launch failure impact gaming peripheral sellers?","Gaming peripheral sellers face multiple impacts: (1) Reduced addressable market as Intel Arc users delay or abandon purchases due to incompatibility; (2) Opportunity to promote AMD and NVIDIA alternatives with guaranteed compatibility; (3) Potential refund-driven demand for alternative gaming titles and peripherals as frustrated players seek workarounds; (4) Increased demand for high-capacity external SSDs and faster internet connectivity solutions due to 120GB patch requirements; (5) Strategic opportunity to monitor sentiment and position inventory toward players switching platforms or gaming titles.",{"title":66,"answer":67,"author":5,"avatar":5,"time":5},"When was the Intel Arc incompatibility disclosed to players?","The incompatibility was not disclosed in the FAQ prior to launch. Pearl Abyss only confirmed the limitation in the official FAQ section on their website after launch, directing affected players to apply for refunds. The Internet Archive reveals this incompatibility was not disclosed before launch, suggesting late-stage discovery or deliberate concealment. This represents poor pre-launch communication and suggests inadequate testing across hardware configurations before release.",[69,74,78,82,86,90,94,98,102,106,110,115,119,124,128,132,136,140,144,148,152,155,159,163,167,171,175,179,183,186,190,194,198,202],{"id":70,"title":71,"source":72,"logo":33,"time":73},616781,"Crimson Desert is not running for millions of PC users: Here's what's causing the issue","https://timesofindia.indiatimes.com/technology/gaming/crimson-desert-is-not-running-for-millions-of-pc-users-heres-whats-causing-the-issue/articleshow/129703572.cms","2D AGO",{"id":75,"title":76,"source":77,"logo":10,"time":73},617375,"Intel Says It Tried to Help Before Crimson Desert Dropped Arc Support","https://onmsft.com/news/intel-says-it-tried-to-help-before-crimson-desert-dropped-arc-support/",{"id":79,"title":80,"source":81,"logo":26,"time":73},617430,"Crimson Desert doesn't support Intel Arc GPUs on PC,…","https://www.inkl.com/news/crimson-desert-doesn-t-support-intel-arc-gpus-on-pc-it-may-never-and-the-devs-say-get-a-refund-if-you-have-one-they-didn-t-warn-players-until-launch",{"id":83,"title":84,"source":85,"logo":39,"time":73},616780,"Owners of Intel Arc graphics cards will not be able to run Crimson Desert","https://en.gamegpu.com/news/zhelezo/vladeltsy-videokart-intel-arc-ne-smogut-zapustit-crimson-desert",{"id":87,"title":88,"source":89,"logo":24,"time":73},616783,"Crimson Desert won't work on Intel Arc GPUs, developer suggests users ask for refunds","https://www.techspot.com/news/111766-crimson-desert-wont-work-intel-arc-gpus-developer.html",{"id":91,"title":92,"source":93,"logo":40,"time":73},616782,"Strangely, Crimson Desert Has Zero Support For Intel Arc GPUs And Didn't Tell Anyone","https://opencritic.com/news/28393/strangely-crimson-desert-has-zero-support-for-intel-arc-gpus-and-didnt-tell-anyone",{"id":95,"title":96,"source":97,"logo":34,"time":73},616741,"Crimson Desert refuses to launch on millions of Intel Arc GPUs, developer recommends seeking refunds","https://www.club386.com/crimson-desert-refuses-to-launch-on-millions-of-intel-arc-gpus-developer-recommends-seeking-refunds/",{"id":99,"title":100,"source":101,"logo":38,"time":73},616785,"Crimson Desert Lacks Intel Arc Support, Developer Tells Arc Gamers to Seek Refunds for the Game","https://www.techpowerup.com/347576/crimson-desert-lacks-intel-arc-support-developer-tells-arc-gamers-to-seek-refunds-for-the-game",{"id":103,"title":104,"source":105,"logo":12,"time":73},616740,"Players who bought Crimson Desert 'expecting Intel Arc support' should request a refund","https://www.pcgamer.com/hardware/graphics-cards/crimson-desert-will-not-boot-on-intel-arc-graphics-cards-and-users-are-being-encouraged-to-refund-the-game/",{"id":107,"title":108,"source":109,"logo":29,"time":73},616784,"Crimson Desert Doesn't Work on Intel Arc: Pearl Abyss Recommends Not Counting on Support and Simply Getting a Refund","https://ixbt.games/en/news/2026/03/20/406663-crimson-desert-ne-rabotaet-na-intel-arc-pearl-abyss-rekomenduet-ne-rasscityvat-na-podderzku-i-prosto-sdelat-vozvrat.html",{"id":111,"title":112,"source":113,"logo":37,"time":114},616743,"Crimson Desert does not support Intel Arc GPUs, Pearl Abyss suggests refunding the game","https://www.dsogaming.com/news/crimson-desert-does-not-support-intel-arc-gpus-pearl-abyss-suggests-refunding-the-game/","3D AGO",{"id":116,"title":117,"source":118,"logo":5,"time":73},616742,"Crimson Desert officially does not support Intel Arc graphics cards, developer tells buyers to seek refunds","https://videocardz.com/newz/crimson-desert-officially-does-not-support-intel-arc-graphics-cards-developer-tells-buyers-to-seek-refunds",{"id":120,"title":121,"source":122,"logo":36,"time":123},616786,"Radeon RX 500 and RX Vega owners will not be able to run Crimson Desert","https://en.gamegpu.com/news/igry/vladeltsy-radeon-rx-500-i-rx-vega-ne-smogut-zapustit-crimson-desert","5D AGO",{"id":125,"title":126,"source":127,"logo":28,"time":73},616767,"Crimson Desert says no to Intel ARC GPUs – Get a refund","https://overclock3d.net/news/software/crimson-desert-says-no-to-intel-arc-gpus-get-a-refund/",{"id":129,"title":130,"source":131,"logo":41,"time":114},616744,"Pearl Abyss Confirms Crimson Desert Is Not Supported On Intel Arc GPUs","https://tech4gamers.com/crimson-desert-intel-arc-support/",{"id":133,"title":134,"source":135,"logo":35,"time":73},616769,"Pearl Abyss tells Intel Arc users to seek refunds as Crimson Desert officially does not support the GPUs","https://www.tweaktown.com/news/110573/pearl-abyss-tells-intel-arc-users-to-seek-refunds-as-crimson-desert-officially-does-not-support-the-gpus/index.html",{"id":137,"title":138,"source":139,"logo":21,"time":73},616768,"Intel suggests it was snubbed by Crimson Desert dev after reaching out \"many times\" about Arc GPUs – company says it provided \"early hardware, drivers, and engineering resources\" to studio","https://www.tomshardware.com/pc-components/gpus/intel-suggests-it-was-snubbed-by-crimson-desert-dev-after-reaching-out-many-times-about-arc-gpus-company-says-it-provided-early-hardware-drivers-and-engineering-resources-to-studio",{"id":141,"title":142,"source":143,"logo":19,"time":73},616738,"Crimson Desert skips Intel Arc entirely with no fix planned - players told to ask for a refund","https://www.gamereactor.eu/crimson-desert-skips-intel-arc-entirely-with-no-fix-planned-players-told-to-ask-for-a-refund-1694313/",{"id":145,"title":146,"source":147,"logo":14,"time":73},616739,"Crimson Desert Unplayable for Millions Due to Common PC Hardware","https://www.gamingbible.com/news/crimson-desert-unplayable-pc-gpu-error-495309-20260320",{"id":149,"title":150,"source":151,"logo":30,"time":73},618175,"Crimson Desert Launch Sparks Outrage: Intel Arc GPUs, Pre-Order Bugs, and Mixed Reviews","https://invisioncommunity.co.uk/crimson-desert-launch-sparks-outrage-intel-arc-gpus-pre-order-bugs-and-mixed-reviews/",{"id":153,"title":138,"source":154,"logo":32,"time":73},618176,"https://tech.yahoo.com/gaming/articles/intel-suggests-snubbed-crimson-desert-232305117.html",{"id":156,"title":157,"source":158,"logo":25,"time":73},616770,"Intel issues official statement on Crimson Desert ARC GPU incompatibility","https://overclock3d.net/news/software/intel-issues-official-statement-on-crimson-desert-arc-gpu-incompatibility/",{"id":160,"title":161,"source":162,"logo":20,"time":73},616772,"On the Day of Launch, Pearl Abyss Reveals Crimson Desert Doesn't Work on Intel ARC GPUs","https://mp1st.com/news/on-day-of-launch-pearl-abyss-crimson-desert-doesnt-work-intel-arc-gpus",{"id":164,"title":165,"source":166,"logo":18,"time":73},618177,"Crimson Desert doesn't support Intel Arc GPUs, the devs say get a refund","https://tech.yahoo.com/gaming/articles/crimson-desert-doesnt-support-intel-191034994.html",{"id":168,"title":169,"source":170,"logo":16,"time":73},616771,"Crimson Desert blocks Intel Arc players and tells them to get a refund","https://windowsreport.com/crimson-desert-blocks-intel-arc-players-and-tells-them-to-get-a-refund/",{"id":172,"title":173,"source":174,"logo":5,"time":73},616774,"Intel says it offered years of help for Crimson Desert, Pearl Abyss still shipped without Arc support","https://videocardz.com/newz/intel-says-it-offered-years-of-help-for-crimson-desert-pearl-abyss-still-shipped-without-arc-support",{"id":176,"title":177,"source":178,"logo":17,"time":73},616773,"Crimson Desert blocks Intel ARC GPUs from playing, studio asks owners to refund","https://www.neowin.net/news/crimson-desert-blocks-intel-arc-gpus-from-playing-studio-asks-owners-to-refund/",{"id":180,"title":181,"source":182,"logo":22,"time":73},616776,"Crimson Desert offers no support for Intel GPUs — developer Pearl Abyss says 'please refer to the refund policy'","https://www.tomshardware.com/video-games/pc-gaming/crimson-desert-offers-no-support-for-intel-gpus-developer-pearl-abyss-says-please-refer-to-the-refund-policy",{"id":184,"title":165,"source":185,"logo":15,"time":73},616775,"https://www.windowscentral.com/gaming/pc-gaming/crimson-desert-doesnt-support-intel-arc-gpus-it-may-never-and-the-devs-say-get-a-refund-if-you-have-one",{"id":187,"title":188,"source":189,"logo":13,"time":73},616778,"Crimson Desert devs apologize for the game not running on Intel GPUs and handhelds, tell users to refund","https://www.pcguide.com/news/crimson-desert-devs-apologize-for-the-game-not-running-on-intel-gpus-and-handhelds-tell-users-to-refund/",{"id":191,"title":192,"source":193,"logo":11,"time":73},616855,"[Update]Crimson Desert Doesn’t Run On Intel Arc GPUs; Pearl Abyss Recommends Getting Refund","https://wccftech.com/crimson-desert-doesnt-run-on-intel-arc-confirms-pearl-abyss/",{"id":195,"title":196,"source":197,"logo":31,"time":73},616777,"Crimson Desert is \"like riding a bike\", says Pearl Abyss PR boss, possibly in the sense that bikes also don't run on Intel Arc GPUs","https://www.rockpapershotgun.com/crimson-desert-is-like-like-riding-a-bike-says-pearl-abyss-pr-boss-possibly-in-the-sense-that-bikes-also-dont-run-on-intel-arc-gpus",{"id":199,"title":200,"source":201,"logo":23,"time":73},616779,"Avoid Crimson Desert for now if you're an Intel Arc GPU user — it's currently unsupported, and won't even boot","https://www.techradar.com/gaming/crimson-desert-fails-to-boot-for-intel-arc-gpu-users-and-the-developers-faq-suggests-referring-to-the-refund-policy",{"id":203,"title":204,"source":205,"logo":27,"time":73},616856,"Blocked Intel graphics cards, failed Xbox App booting, and 120GB patches hit Crimson Desert as launch woes continue","https://www.eurogamer.net/crimson-desert-blocked-graphics-card-120gb-patch-xbox-app-problem","#41178dff","#41178d4d",1774279845216]